ITIL v3 Titles from APMG-Business Books

You can purchase the ITIL Version 3 core titles from www.apmg-businessbooks.com. Click the product name or image for full details from APMG-Business Books. We stock the full range of Version 3 and Version 2 core and supporting publications.

 ITIL Lifecycle Publication Suite - Our Price: £299

Purchase the ITIL Lifecycle Publication Suite for just £299! Purchased individually these books would cost £425!

 
Service Transition - Our Price: £85

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

 
Service Design - Our Price: £85

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Service Operation - Our Price: £85

Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

 
Service Strategy - Our Price: £85

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

 
Continual Service Improvement - Our Price: £85

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.