V3 ITIL® Foundation Certificate in IT Service Management

Target Audience

The target group of the ITIL® Foundation certificate in IT Service Management is drawn from:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation
• IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.

Qualification Level: Foundation

Course Objectives

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)

Prerequisites: None

Accredited Training: Accredited Foundation training is strongly recommended but not a prerequisite

Examination Format: Multiple Choice

Number of Questions: 40

Pass Score: 65%

Delivery: Online or Paper Based

Exam Duration: Maximum 60 minutes. Extra time is only given to candidates who are completing the exam in a language that is not their mother tongue and are sitting the exam in a country where that language (the language the exam is in) is not a business language in the country. Extra time allowed for the Foundation exam in these cirucmstances is 15 minutes, and must be arranged with APMG prior to the exam.

Open/Closed Book: Closed Book.

Recommended Reading

Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid is endorsed by the APM Group Limited (OGC's Official Accreditor) and can be purchased from APMG-Business Books.

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