The ITIL® Intermediate Qualification: Planning, Protection and Optimization Certificate

Target Audience

The target group of the ITIL® Certificate in Planning, Protection and Optimization is:

• Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
• Individuals who require a deep understanding of ITIL Certificate in the Service  Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organisation
• IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement Programme
• Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process owners.

Qualification Level: Intermediate (Capability stream)

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
• Capacity management as a capability to realise successful service design
• Availability management as a capability to realise successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information security management as part of the overall corporate governance framework
• Planning, Protection and Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks.

• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management
• Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate), which shall be presented as documentary evidence to gain admission.

Examination Format: Multiple choice, scenario-based, gradient scored questions.

Number of Questions: 8

Pass Score: 28/40 or 70%.

Delivery: Online or Paper Based Examination through an Accredited Training Organisation.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Open/Closed Book: Closed Book

Recommended Reading

The learning outcomes for this course are based on the following core ITIL V3 titles:

• Service Design
• Service Strategy
• Service Transition
• Service Operation

You can purchase these from www.apmg-businessbooks.com.