Service Catalogue
Service Catalogue is a new qualification, complementary to the ITIL® V3 suite. It looks at new ways to:
- control demand,
- publish and track service pricing and cost,
- and automate service request management and fulfilment.
Studies show that implementing a role-driven, online, searchable catalogue with standardized services can convert costly requests for information, status, how-to and new service calls into zero-cost web-based user self-service. The Service Catalogue looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality.
Service Catalogue also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfil services, saving numerous hours per request. Organisations can thus reallocate precious staff time to more strategic initiatives.
APMG-International are working with a number of specialists in the field, including PINK Elephant, Global Knowledge, AllState and newScale, to develop this exciting new qualification.
A "Service Catalogue", as defined in the ITIL Service Delivery guidance, is a list of services that an organisation provides, often to its employees or customers. Each service within the catalogue typically includes:
- A description of the service
- Timeframes or service level agreement for fulfilling the service
- Who is entitled to request/view the service
- Costs (if any)
- How to fulfil the service.
Service Catalogue is aimed at those with an ITIL Foundation certificate (or above) who have an interest in learning more about how a Service Catalogue could benefit their business.
Accreditation - Only ITIL training providers accredited by APMG-International may offer the Service Catalogue examination as part of their training courses. Find out more about the benefits of ITIL training accreditation through APMG-UK.
Download our Guide to Service Catalogue Accreditation for Training Organisations.
An accelerator DVD is available to help ATOs to create the Service Catalogue course.
Qualifications - Find out about the structure and format of the Service Catalogue qualification and how to take the exam.
Download our Guide to the Service Catalogue Qualification for Candidates.
Further information - Find out about the latest news, blog postings and official launch dates for the new scheme here.
